Frequently Asked Questions
11takabet FAQ — all your questions answered in one place
From opening an account to bKash deposits, slot betting, cricket odds and bonuses — you will find detailed answers to all your questions here.
Welcome to 11takabet. This page organises the questions most frequently asked by players in Bangladesh into five sections — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. Every answer is written in plain English so both new and experienced players can benefit. If you cannot find your question here, ask us directly on our 24/7 live chat.
Account and Registration
To register at 11takabet you need an active mobile number and a valid email address. Enter your name, date of birth and preferred password in the registration form. Please note this platform is for people aged 21 and above only. Only one account can be opened per mobile number.
If you have login trouble, first make sure you are using the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option — a reset link will be sent to your registered number or email. If the problem continues, go to the 11takabet Login page or get help via live chat.
No. Under 11takabet rules, only one account is allowed per person. Creating multiple accounts from the same device or network is a violation of the rules and all related accounts may be suspended.
To ensure secure transactions, 11takabet may require identity verification for withdrawals above a certain amount. In that case, a copy of your National ID (NID) or passport may be requested. Providing accurate information speeds up the process and keeps your account secure.
Yes, you can request permanent closure of your account. To do so, email [email protected] or submit a request via 24/7 live chat. Please withdraw any remaining balance before closing the account.
Deposits and Withdrawals
Deposits at 11takabet via bKash, Nagad and Rocket are generally instant — the balance is reflected in the account within a few seconds to a few minutes. During busy periods it may take up to 15 minutes. If the deposit does not arrive within the expected time, please notify us via live chat.
The minimum deposit at 11takabet is ৳200 and the minimum withdrawal is ৳800. These limits apply to all methods — bKash, Nagad and Rocket. Smaller deposits may not allow you to take full advantage of bonuses, so depositing a little more gives you more benefits.
After a withdrawal request at 11takabet is approved, the money generally reaches your bKash, Nagad or Rocket account within 15 minutes to 2 hours. It may take a little longer on weekends or during high-traffic periods, but it will be completed within the maximum time limit.
11takabet itself charges no additional fees for deposits or withdrawals. However, any service charge deducted by your bKash, Nagad or Rocket account is entirely the mobile banking company's own policy. Where possible, use the "Send Money" option in the app to receive the maximum deposit.
Yes, Nagad is one of the supported payment methods at 11takabet. When depositing, select "Nagad", send the amount to the number shown, then copy the transaction ID (TrxID) and paste it into the form. The minimum deposit is ৳200 and the method is completely secure.
Common reasons for a cancelled withdrawal include unfulfilled wagering requirements, pending account verification, or a mismatch in the mobile banking number. Contact 11takabet live chat — our team will explain the reason and resolve it quickly.
Games and Gameplay
You can bet on BPL and various other league matches in the cricket section at 11takabet. Bets can be placed both before a match starts and while it is live. You can bet on various markets including full match result, toss and series winner. Pre-match bets cannot be changed once the match has started.
RTP, or Return to Player, is the theoretical return rate of a slot game — meaning what percentage of total bets is returned as prizes over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered over the long term. However, this is not a guarantee — every spin is completely random and independent.
Yes, 11takabet is a fully mobile-friendly platform. All slots, live casino and sports betting features can be enjoyed from any modern browser (Chrome, Firefox, Safari) on both Android and iOS devices. There is no need to download a separate app.
11takabet Casino offers live roulette, blackjack, baccarat, live Dream Catcher and many more games from top providers such as Evolution Gaming and Ezugi. Real dealers and real-time video streaming give you the feel of a casino from home.
11takabet uses only titles from reputable game providers that use RNG (Random Number Generator) technology verified by independent third parties. This ensures that every spin or card dealing is completely random with no predetermined outcome — meaning fair play is guaranteed.
Bonuses and Promotions
At 11takabet, a 100% bonus is available on the first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 adds ৳1,000 in bonus, making the total balance ৳2,000. To use the bonus, the total amount (deposit plus bonus) must be wagered 20 times. Claim the bonus at the time of your first deposit.
A wagering requirement means a specified amount must be bet before the bonus can be withdrawn. For the 11takabet welcome bonus this is 20 times. Example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, you must wager a total of (৳2,000 × 20) = ৳40,000. Both slots and sports bets count toward this target.
The 11takabet VIP program has four levels: Bronze, Silver, Gold and Platinum. You move up to higher levels automatically through regular play. Each level offers weekly cashback — 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and up to 1.0% at Platinum.
VIP cashback is added to your account every week. It is calculated based on net losses. Platinum members receive up to 1.0% cashback per week. Cashback is added directly to your main balance, so it has limited wagering requirements.
11takabet bonus balance can be used on most games including slots, fishing games and sports betting. However, there may be restrictions on using bonuses in some live casino games. Always check the terms and conditions of a specific bonus on the promotions page.
Safety and Responsible Gaming
11takabet uses SSL (Secure Socket Layer) encryption technology, which keeps your personal information and financial transactions fully encrypted. No information stored on our servers is shared with third parties. We operate as a safe and reliable platform.
No. 11takabet strictly operates for people aged 21 and above only. Age is verified at registration and any account found to belong to a minor is closed immediately. Parents are requested not to allow their children access to this site.
11takabet believes in responsible gaming. If you feel that gambling is having a negative effect on your life, you can contact us via live chat or at [email protected] to request a temporary or permanent self-exclusion. This service is free and takes effect immediately.
Yes, 11takabet offers the option to set personal deposit and bet limits as responsible gaming tools. You can set these limits yourself from your account settings or get assistance via live chat. Playing within a budget makes the experience last longer.
The 11takabet support team is available in Bengali 24 hours a day, 7 days a week. Two ways to get in touch: (1) the live chat button on the website — get an immediate response; (2) email — write in detail to [email protected]. We are always ready to help with any issue.
Live Chat Support
Get instant support in Bengali 24/7. For any question or issue, our live chat is the fastest way to reach us.
Email Support
For detailed questions or complaints, email us at: [email protected] — we will reply as soon as possible.
Still have questions? Contact support
If you can't find an answer in our FAQ, don't worry — the 11takabet support team is always here for you. Get a resolution in just a few minutes via live chat.
24/7 Bengali Support