Your Information Privacy
Our Commitment

Introduction and Scope of Policy

11takabet ("we", "us", or "the platform") provides a safe and trusted online betting and casino experience for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, use, disclose, and protect your personal information when you use 11takabet's website, mobile version, or related services.

By accessing this site or registering an account, you are considered to have accepted the terms of this Privacy Policy. If you have any objection to any part of this policy, please do not use our services and contact our support team.

This policy should be read alongside 11takabet's Terms and Conditions and Responsible Gaming Policy.

What Information We Collect

We collect two types of information: information you provide to us directly, and information collected automatically during your use of the platform.

a) Information You Provide

• Identity Information: Full name, date of birth (for age verification — accounts are only available to those aged 21 and above).
• Contact Information: Email address, mobile number.
• Account Information: Username, password (stored in encrypted form).
• Financial Information: bKash, Nagad, or Rocket mobile number (for processing transactions). We do not store your mobile banking PIN or full financial credentials.
• Identity Verification Documents: National ID or passport details where applicable (during the account verification process).

b) Automatically Collected Information

• Device Information: IP address, device type, operating system, browser version.
• Usage Information: Pages visited, session duration, click patterns, and navigation paths.
• Cookies and Tracking: Cookies, web beacons, and similar technologies (see Section 7 for details).
• Transaction Records: Deposits, withdrawals, bet amounts, and history.

How We Use Your Information

11takabet uses collected information only for specific, legitimate, and necessary purposes. The main purposes for which we use your information are described below:

• Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
• Service Delivery: Providing betting, casino games, slots, and live casino services.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
• Customer Support: Providing 24/7 live chat support in Bengali and resolving your complaints and queries.
• Fraud Prevention: Detecting suspicious activity, ensuring account security, and preventing unlawful transactions.
• Age Verification: Ensuring that only those aged 21 or above are using the service.
• Responsible Gaming: Identifying excessive play patterns and providing necessary support.
• Technical Improvement: Analyzing platform performance and improving the user experience.
• Communications: Sending important updates, security alerts, and transaction confirmations.

Sharing Information with Third Parties

11takabet never sells your personal information. However, in certain circumstances we may share information with selected third parties:

a) Service Providers

We work with trusted third parties who provide services on our behalf — such as payment processing (bKash, Nagad, Rocket), gaming software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others), technology infrastructure, and cybersecurity. These partners process information only according to our instructions and are bound by strict confidentiality agreements.

b) Legal Obligations

We may be required to share information with the relevant authorities in response to court orders, government directives, or legal processes. In such cases, we will always endeavor to notify you within the limits of applicable law.

c) Protection of the Organization

Where fraud, money laundering, or other unlawful activity is suspected, information may be shared with the relevant investigating authorities.

Data Storage and Security

11takabet takes industry-standard technical and organizational measures to ensure the security of your information.

a) Technical Security Measures

• SSL Encryption: All communication between our platform and your device is secured by TLS/SSL encryption.
• Password Encryption: Your password is stored in encrypted form using bcrypt or equivalent hashing technology — never in plain readable form.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time security monitoring.
• Access Control: Only authorized personnel can access your information, and only within necessary limits.

b) Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud investigation purposes.

c) Response to Data Breaches

In the event of a security breach that may pose a risk to your information, we will notify you as quickly as possible via email or direct message and take the necessary remedial steps.

Your Rights and Controls

You have certain important rights over your personal information, which 11takabet fully respects.

To exercise these rights, contact our support team via 24/7 live chat or by email at [email protected]. We will respond to your request within 30 days.

Cookie Policy

11takabet uses cookies and similar tracking technologies to improve your browsing experience and analyze platform performance.

a) Types of Cookies We Use

• Essential Cookies: For maintaining login sessions, security verification, and core functionality. These cannot be disabled.
• Functional Cookies: For remembering your preferences and settings (such as language preference).
• Analytics Cookies: Used to understand which pages are most visited and to improve the service. Data is collected anonymously.

b) Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may disrupt some core platform functionality (such as login).

Protection of Minors

11takabet strictly does not provide services to those under the age of 21. We have age verification measures in place during the registration process, and the collection or processing of information from minors is strictly prohibited.

If we are informed that a minor has inadvertently created an account, we will immediately close that account and delete all associated information.

Parents and guardians are requested to remain vigilant to ensure that children cannot access this platform, and to use parental control tools where necessary.

Third-Party Links and Services

11takabet's platform has integrations with gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe). These parties have their own privacy policies, and 11takabet is not responsible for how your information is handled on their platforms.

Payment services — bKash, Nagad, and Rocket — operate under their own privacy policies. Necessary information is shared with them during transactions, but we do not control their data management practices.

Policy Changes and Updates

11takabet reserves the right to amend this Privacy Policy at any time. For material changes, we will notify you in the following ways:

• Displaying a prominent notice on the platform.
• Sending a notification to your registered email address.
• Updating the "Last Updated" date at the top of this page.

Continued use of the platform after changes have been made will indicate that you have accepted the revised policy. If you have any objection, please contact us.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali.

We take all privacy-related requests seriously and will endeavor to respond to your request as quickly as possible, within a maximum of 30 days.